Domestic:

All orders are shipped within 7 working days and customer will receive it within 14 working daysWe offer free standard shipping within India.

We ship through a registered courier company.

Our delivery partners will attempt to deliver the package a reasonable number of times before they return it to usIf a product is returned by our delivery partner we are not liable to make a refund for the product and delivery charges will be applicable again for re-delivery.

International:

We ship to all major countries. We charge a flat fee of INR 3000 for shipping internationally.

For orders over INR 40,000, we provide free international shipping.

We attempt to deliver all our international orders within 15-20 working daysInternational shipping time may differ according to the location.

All orders are shipped from our studio in New Delhi using merchant couriers for international orders

Any cancellation requests will only be entertained if they are made within twenty four hours of placing an order.Incase of cancellation requests after twenty four hours , we reserve the right to accept or reject requests. Incase such a request is accepted, we will not refund the amount, however, a customer can redeem the amount for instore credit.

Our garments are all specially handcrafted for our customers on a made to order basis. All our garments are thoroughly checked for quality and go through an extensive quality check before shipping. Once an order is placed, we can not offer any exchange or returns.

However, in the event that you receive a product that is not up to your highest expectations such as:

If the order does not match the item in the order confirmation e-mailIf there is a genuine manufacturing defect. If you feel that the product is damaged or has a manufacturing defect

We would be happy to exchange the garment. To be eligible for an exchange, please ensure: 

The request is communicated within 3 days of receipt of the packageThe item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at Customercare@inej.in. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange  question at Customercare@inej.in.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In such a case please contact customer care at Customercare@inej.in or call us on +919650093651, and photograph and send us an image as soon as you have opened the package.

Certain types of items cannot be returned, like products with customisations. We also reserve  the right to refuse an exchange after 3 days from receipt or if the items sent to us are not in the same condition as received by the customer. Please get in touch if you have questions or concerns about your specific item.

If you have an account, you can check the status under My Account section. If you have shopped as a guest, you can check your email where all the tracking information would be sent

Domestic:
The product prices displayed on our website are inclusive of gst.

International:
International orders are shipped on a DDU (Delivery Duty Unpaid) basis, product prices displayed are exclusive of all import duties. Therefore, all customs and duties are to be borne by the customer.